PokerTracker

Why does the program say this when I launch it: "PokerTracker was unable to verify your registration. Do you want to continue in trial mode?"
How can I fix this? I have a license.

Something may be preventing PokerTracker from connecting to the registration server to validate your code. Please add an exception into your firewall to allow PokerTracker4.exe Full Internet access. If that doesn't take care of it start PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce the problem and then attach your PokerTracker4.log file to a Support Ticket.

Guide: Attaching Files

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Also in the ticket let us know if you are on a work computer or something where you log in to your work's network before trying to use/download PokerTracker 4? Are you going through an Internet proxy, running from within a VPN or using a mobile hotspot? Any of those could cause registration issues.