PokerTracker

Hello, I'm having a problem with the software freezing (it's not responding) and the HUD isn't displaying. In 15 years, this is the first time I've had this issue. Just before this problem started, I deleted a database I wasn't using and a month's worth of game data. I've performed the usual cleanup procedures.

I've followed the steps indicated in the error message several times, but nothing works.

What's going on?

Cordialy

So we can follow up with you on this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.