HUD not working properly

[whitesugar96]

Hello, the HUD appears on some of the tables and even on the tables which it appears on its not updating the hands. I stopped the import and start it again but its still the same.

[Flag_Hippo]

If you don't have a large database then go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Reindex
2. Cluster
3. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing a few hands with 'Play Poker -> Get Hands While Playing' active and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.

[Donkey111]

I had that very problem after I used the new PostgreSQL tuning on v4.18.15. But do as flag_hippo says - the technician solved it for me.

[Trevo10]

If you don't have a large database then go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Reindex
2. Cluster
3. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing a few hands with 'Play Poker -> Get Hands While Playing' active and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you.

And if i have a large database (+150k hands) what i have to do?

[Flag_Hippo]

And if i have a large database (+150k hands) what i have to do?

~150k hands wouldn't be a large database so that's fine.

[whitesugar96]

Thanks a lot, its fixed !

[Flag_Hippo]

Pleased to hear it and thanks for the update.