PT4 shows my own HUD on PokerStars after latest update

[kheso]

Hello! After the latest Poker Tracker 4 update, I’m running into an issue: when I open a table on PokerStars, it shows my own HUD. I have it set up so that my HUD should never be displayed. This doesn’t happen on other sites, only on Stars. I need to hide the HUD and then re-enable it for my own HUD to disappear.

How can I fix this?

[Flag_Hippo]

So we can investigate that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described by playing a few hands on a table, take a screenshot of your desktop and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket where a technician can review your logs and follow up with you.