Winamax cash game hands imported but actually not

[jandro27]

Dear support,
I'm experiencing a problem with Winamax cash handhistories. At the end of my last 2 sessions the manual import suddendly blocked, at first I didn't realize there was a problem, but then I noticed that I was lacking a decent number of hands and those hands were exclusively on Winamax.
So I asked their support to resend me the hand histories and imported them again, this time no error was shown, the import seemed fine, I could also see that over 300 new hands were imported in the "import status"
Unfortunately those hands are not in my database, only 108 hands are shown in the results when I actually think I played more than 400.
I tried the manual import again, this time it says I'm importing duplicates.
Any clue on how to solve this problem?
Thanks

[Flag_Hippo]

If the hands are being reported as duplicates on import then the hands are in the database. Please make sure that you do not have any filters or tags active that would prevent the imported hands from appearing and if you have changed your Winamax screenname recently that the correct player is selected otherwise please attach a screenshot of your entire PokerTracker 4 report window either here or privately in a Support Ticket.