Pokertracker doesnt recognize PLO500

[pokernewbie2]

Hello,

I registered PT4 on a new device, but on the new one it only imports/recognizes HH from PLO 200 and below, but not PLO500. On my other computer PT4 works fine. Anyone knows why and how to fix this? Cheers

[pokernewbie2]

edit: nvm, now (a day later) it shows up.

in the beginning, pt4 asked me to do sth with the database, to enhance performance. I skipped it, but now I dont recall what it was/how to enable that.

[Flag_Hippo]

in the beginning, pt4 asked me to do sth with the database, to enhance performance. I skipped it, but now I dont recall what it was/how to enable that.

That would have been PostgreSQL tuning which you can perform via 'Database -> Database Management -> Housekeeping -> Tune PostgreSQL'.

[pokernewbie2]

ty! I just did that but for some reason PT4 imports hands super slowly (yesterday it was relatively fine). it takes 30 sec or longer for 1 hand to import. Also when I click stop autoimport pt4 then crashes.

[Flag_Hippo]

Go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Reindex
2. Cluster
3. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'. If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the slow import issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket.