3 orbits to load iPoker HUD

[RelajadoFresco]

Title, is this normal? its getting annoying

[Flag_Hippo]

That is not normal and sounds like a database or a configuration issue. Please make sure your iPoker auto-import settings in PokerTracker 4 are configured to the second 'Data' folder as if it's any higher/lower than that it can cause problems:

C:\Users\{Windows Login}\AppData\Local\{iPoker Client Name}\data\{iPoker Screenname}\History\Data

If the correct folder is configured and you don't have a large database then go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Tune PostgreSQL (this only needs to be completed once ever. If this step fails, you can safely skip to step #2)
2. Reindex
3. Cluster
4. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'.

If that doesn't resolve the problem please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described, take a screenshot of your desktop and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket.