Winamax HUD pop up out of position

Questions and discussion about PokerTracker 4 for Windows

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Winamax HUD pop up out of position

Postby Agak79 » Tue Apr 01, 2025 3:52 am

Hello

I'm experiencing this problem with both my computers when playing in winamax.es.

I have the HUD configured with some pop ups when the cursors is above one of the stats. This is working properly with all the other poker rooms (Pokerstars, ipoker, 888poker..) but in winamax the pop up is out of position. If the stat is from the player in the upper right corner it appears more on the left and down, but if you select another player it even desappears from the screen.

Its happening with and without playground activated.

Any solution?

IMG-20250401-WA0002.jpg
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Agak79
 
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Re: Winamax HUD pop up out of position

Postby Flag_Hippo » Tue Apr 01, 2025 5:55 am

That's not a known issue as far as I am aware so can you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket so we can see details about your setup along with your screenshot. Also please check if the issue is specific to that HUD Profile or any HUD Profile. If it only happens with that HUD Profile then export it via the 'Options' button in the HUD Profile Editor and attach that to the ticket as well.
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