PTO not working

[ffsf]

Hi,

First message on the boards. I've been using PTO now couple months without any problems. Today I started my session at Stars but PTO couldn't import any hands. It says: "Import finished - 20 files read - 0 new hands we imported".

Didn't mind that too much and continued playing. After my session I tried to fix it but couldn't get anywhere. I also downloaded new (or maybe the same version I already had) version of PTO to my computer and installed it.

Now PTO says I'm an unregistered user. Great :]

Help needed!

[ptrack mike]

Create a new support ticket and send me your new product ID so I can get you another registration code:
https://www.pokertracker.com/support/?cat_id=5

Today I started my session at Stars but PTO couldn't import any hands. It says: "Import finished - 20 files read - 0 new hands we imported".

What import errors are you getting?