PA HUD problem on Poker Stars - Help please!

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PA HUD problem on Poker Stars - Help please!

Postby bigirwin » Thu Jul 23, 2009 10:07 pm

My HUD stopped working tonight w/ the error message "Exception occurred while processing hand history file". I start the HUD back up, it works for a few hands then happens again.
I use PT2 and PA HUD. I play on Poker Stars. I have Vista & run all poker applications as administrator. The hands are importing into PT2. I last played on 7-20 and had no problems w/ PT2 or my HUD. Can someone help me fix this please? Thank you.
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Re: PA HUD problem on Poker Stars - Help please!

Postby WhiteRider » Fri Jul 24, 2009 4:35 am

There may just be a problem in a hand history file.
Close PAH and Stars; and use PT2 to make sure all the hand history files have been imported and moved to the 'processed' folder.

Make sure you are using the latest PAH version 1.19.10.2.

If you still have the problem enable logging, reproduce the problem on a single table and play 30+ hands, and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Please include the hand history file in the ticket.
Tutorial: How to Create a Log File
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Re: PA HUD problem on Poker Stars - Help please!

Postby jet17 » Fri Jul 24, 2009 10:44 am

I downloaded the beta patch and went to install it. When I did, I got an error message saying, "Error opening file for writing: C:\Program Files\PokerAce Hud\PAHud.exe" I retry to install and keep getting the error.
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Re: PA HUD problem on Poker Stars - Help please!

Postby WhiteRider » Fri Jul 24, 2009 10:54 am

You need to close PAH down before installing the update.
If you still have problems reboot then run the installer.
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