stats under wrong players??

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stats under wrong players??

Postby gametight » Sat Dec 20, 2008 9:04 pm

Im on pokerstars. Ive got preffered seat as seat 5 on the 9 max tables clicked on pokerstars as well as on PAH. But for some reason it is not putting the stats on the right players. When I swith to a new preffered seat in PAH, the stats stay in the same place as well. Please help.
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Re: stats under wrong players??

Postby WhiteRider » Sun Dec 21, 2008 5:56 am

Are you using Vista? Are you running both PAH and Pokerstars as Administrator? Right click the shortcut and select 'Run As Administrator'. This is different to being logged in as an Administrator.
Setting software to run in administrator mode - Vista Users

If you disable preferred seating in both PAH and Stars, do the stats line up correctly?
If not, you'll need to adjust them using the layout manager.
If they do, re-enable it in both and enable logging, reproduce the problem on a single table and play 30+ hands, and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File
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Re: stats under wrong players??

Postby gametight » Sun Dec 21, 2008 3:24 pm

Im using XP.

Yes, when I disable in both, they do line up correctly. I would like to use preffered seating if at all possible tho.

I will send in a log file. Thank you.
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Re: stats under wrong players??

Postby kraada » Sun Dec 21, 2008 6:17 pm

Thanks for the logs, they'll help us figure out what's causing this for you and get it fixed.
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Re: stats under wrong players??

Postby tomcurzon » Tue Dec 23, 2008 6:02 am

exactly the same problem here. works only when i dont change seating or have preferred seating on.
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Re: stats under wrong players??

Postby nickthefool » Fri Dec 26, 2008 4:05 pm

I also have the same problem. If there's a way to fix it that would be appreciated.
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Re: stats under wrong players??

Postby kraada » Fri Dec 26, 2008 4:29 pm

Please submit your logs as well; the more data points we have the easier it will be for us to figure out what is causing this behavior and fix it permanently.
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Re: stats under wrong players??

Postby TheProdigy00 » Fri Jan 02, 2009 4:35 am

also having the same problem on PS 6max tables...

FWIW, mucked hands are also appearing under the wrong players and there does not seem to be any pattern...for instance, sometime the mucked hand is one to the left of the player who mucked it, sometimes one to the right, sometimes across the table, etc.

if you guys figured this out, please let me know
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Re: stats under wrong players??

Postby kraada » Fri Jan 02, 2009 12:30 pm

Prodigy,

Could you please submit log files for this as well? It will help us pin down what's going on more effectively.
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Re: stats under wrong players??

Postby TheProdigy00 » Fri Jan 02, 2009 5:18 pm

just downloaded the newest beta and it's working fine now
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