Fifty50 import bug v3.14

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Fifty50 import bug v3.14

Postby skax » Mon Feb 04, 2013 3:39 pm

I am using trial version of PT3 (v.3.14) for about two weeks and the import of F50 sng's was ok until now. After finishing SOME tournaments I see "O" as my final position and 0$ win altough I ended up in the first paid half. When I try manual import the only thing which changes is the won amount from O$ to 1.39$ (which is the standard fee without rake) but it still doesn't solve my problem. As a result, statistics are quite disorted and it would be annoying to enter certain results manually all wroung imported sng's.

EDIT: I found out that PT doesn't recognise the type of tournament (just N/A) )of some F50 sng's and it shows that all players won 0$.
skax
 
Posts: 2
Joined: Mon Feb 04, 2013 3:30 pm

Re: Fifty50 import bug v3.14

Postby kraada » Mon Feb 04, 2013 4:02 pm

Please make sure you have PokerStars set to save your tournament summaries and PT3 looking in the directory where they are saving - that should fix the winnings information. For any other tournaments that are not properly detected, please attach the original hand history and summary files to a support ticket and we'll make sure to look into it for you.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Fifty50 import bug v3.14

Postby skax » Mon Feb 04, 2013 4:32 pm

Thank you for your quick response. I didn't set ps to save summaries. Hope that will solve the problem
skax
 
Posts: 2
Joined: Mon Feb 04, 2013 3:30 pm


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 6 guests