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Filters have stopped working

PostPosted: Sun Sep 23, 2012 12:09 am
by jjyet
Hey guys,

I have been using the custom reports feature and really loving it.
But today something strange happened.
Some of the filters started not working for the custom reports.
For example in the past week I have been running a custom report that shows all the players in the database except myself filtered out.
Then I add in a flop texture and I can see how other players are playing that particular flop texture, checkraising continuation betting and so forth.
It's been working great :)
But today when I added the flop texture filter the number of hands shown didn't get smaller.
I restarted the program, ran a housekeeping and no difference.
When I tested different filters some worked and some didn't. Number of players filter works fine. Flop texture doesn't, no changes no matter what I put it on. Same thing with hole cards no matter what I select for this filter when I run the custom report it doesn't take it into account.
To be clear the filters still work fine for all the other tabs - Hands - Sessions - Positions
But for the Reports section most of the filters don't filter any more... and they were working great before too!
I even put in some nonsensical filters like hole cards K9 and hole cards NOT K9 and all the other tabs Hands - Sessions - Postions show 0 players which is what you would expect... but the custom reports still had all the players and hands there.

Thanks,
Josh

Re: Filters have stopped working

PostPosted: Sun Sep 23, 2012 3:57 am
by WhiteRider
Please enable logging and restart PT3. Take a screenshot of the filter you're applying and the report showing the problem and attach them to a Support Ticket along with the PokerTracker.log file.
Also export your report and attach that to the ticket too.
Thanks.

Tutorial: Submitting a Bug Report