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Merge: Error: Invalid pot size/winnings for hand

PostPosted: Sat Sep 08, 2012 10:43 pm
by cgonzo666
I've noticed that while running PokerTracker 3.13.9 Beta I'm still encountering this issue. I read other forums and noticed the solution seemed to be in updating. However, I've uninstalled and reinstalled both the Merge site program and PT3's new Beta update and the issue persisted.

Here are a few hands that I've noticed in today's session.

2012/09/08 19:31:17: Merge: Error: Error: No winner found in hand #60833046-60 (Hand #6083304600060) (Hand #6083304600060)
2012/09/08 19:31:17: Merge: Error: Invalid pot size/winnings for hand #6081568000060 (calculated pot: $22,440.00; reported winnings: $22,140.00) (Hand #6081568000060)
2012/09/08 19:31:19: Merge: Error: Invalid pot size/winnings for hand #6081568000061 (calculated pot: $30,255.00; reported winnings: $30,105.00) (Hand #6081568000061)
2012/09/08 19:31:20: Merge: Error: Invalid pot size/winnings for hand #6081568000063 (calculated pot: $26,014.00; reported winnings: $25,364.00) (Hand #6081568000063)

I play mainly tournaments and what made me notice this was "Amount Won" seemed to be way off.
Thank you for your help.

Re: Merge: Error: Invalid pot size/winnings for hand

PostPosted: Sun Sep 09, 2012 5:44 am
by WhiteRider
This is most-likely a known issue caused by a recent change in the Merge hand histories but if you compress the hand history files for one (or a few) of these tournaments which give errors and attach it to a Support Ticket we'll be able to confirm that and link you into our system to get a notification when the fix is released.

Re: Merge: Error: Invalid pot size/winnings for hand

PostPosted: Sun Sep 09, 2012 10:31 am
by cgonzo666
Thank you, here's a link to the Support Ticket submitted as requested.

http://www.pokertracker.com/contact/tic ... _id=126653

Re: Merge: Error: Invalid pot size/winnings for hand

PostPosted: Wed Sep 12, 2012 9:13 pm
by cgonzo666
Any idea when the new update will be available? It's been over a month since the release of 3.13.9 Beta. I understand you guys have been extremely busy with PT4, but perhaps a little more concern for old peeps would be nice too :)

Re: Merge: Error: Invalid pot size/winnings for hand

PostPosted: Thu Sep 13, 2012 3:05 am
by WhiteRider
The development team are aware of the need for this update but I'm not sure when it will be scheduled yet.

Re: Merge: Error: Invalid pot size/winnings for hand

PostPosted: Tue Sep 18, 2012 7:58 pm
by cgonzo666
PT3 works perfect now with 3.13.10 BETA. Thank you guys for your help!

Re: Merge: Error: Invalid pot size/winnings for hand

PostPosted: Wed Sep 19, 2012 3:00 am
by WhiteRider
Thanks for the confirmation!