Amount Won imported incorrectly

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Amount Won imported incorrectly

Postby Pebbles1213 » Wed Jul 18, 2012 6:04 pm

Won a SnG at Cake and it says I came in first place but the amount won says zero? There were three players at table, all of us went all-in and I came out on top. I do the manual import and noticed that this SnG was imported as coming in first place but the amount won is still zero.
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Re: Amount Won imported incorrectly

Postby WhiteRider » Thu Jul 19, 2012 3:34 am

Is the buy-in recorded correctly?
Is the type of tournament detected correctly?
Please attach the hand history file for the tournament to a Support Ticket so that we can investigate - often there isn't enough information in the histories to infer correct information about the tournament.

In the meantime you can correct the results via Tournaments > Enter Results.
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